Houston improves compliance by half after moving their program online

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The digital solution

Like many municipalities, the City of Houston cross-connection control program team was struggling to maintain compliance while being asked to reduce costs. Houston sought an online solution that would give its testers the ability to upload backflow test reports directly to the city database. The system needed to be easy to implement and simple to use. Since migrating to SwiftComply, the Houston team has dramatically improved compliance and reduced program operating costs.

Modernizing their approach

The Houston team tracks over 40,000 backflow assemblies each year. With a cross-connection control team of two, the city struggled with the workload.

They were also struggling to harness the full power of their data. The had multiple data streams that were impossible to analyze effectively using their current processes. The team knew they were missing valuable insights about their operational and regulatory compliance.

Houston needed a solution that allowed them to gather, manage and analyze their compliance data in one place while automating many of their most time-consuming tasks, including printing and mailing reminder “test-due” letters.

The fast track to results 

With SwiftComply the Houston team was able to quickly modernize their processes and proactively address their compliance issues. We created an online portal that allowed testers to upload reports directly to the city database. The system automated many of their most time-consuming tasks and gave the team a comprehensive real-time view over their entire network. The method of data collection also improved the reliability of their data and advanced reports gave the team a better understanding of compliance patterns across their network.

Compliance quickly rose by 25% without any additional resources. The method of data collection improved the reliability of their data and advanced reports gave the team a better understanding of compliance patterns across their network. The city was even able to introduce a processing fee for each backflow test uploaded online which is now fully funding their program. 

 

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