Overview
Program managers and inspectors often see the value in implementing new technologies to push their wastewater compliance forward but can hit a wall when trying to convince management or finance of the need. Lauren takes a look at how three of our customers overcame these challenges and adopted SwiftComply’s technology into their programs.
Key Takeaways
- Technology has changed everyday activities
- Different methods, more choice
- Jobs don’t change – technology just pushes them further
- Asked to do more with less, but technology helps us keep up and pushes the industry forward
- Interviewed three current customers to understand how they brought technology to their program (SPMUD, San Jose, City of Hanford)
- Why did you need it: service details; data year-round; revise sewer code; reduce record-related violations
- Who did you have to convince: department manager; board of directors; the finance department
- What did you prepare: cost and functionality comparison of 2 products (scope, options, demos, recommendations/business-friendly solutions); justification to purchase the data
- How did you know what to prepare: previous experience preparing proposals; worked with the board of directors; unknown so familiarised themself with the city’s processes
- When was it implemented: four months; two years; three years