Welcome to SwiftComply Backflow

We're delighted to support your backflow testing program. We're excited to work with you and are committed to making your reporting process as clear and straightforward as possible. Below, you'll find everything you need to get started. If you have any questions, our team is here to help.

Simplify Your Backflow Testing Process

Submit new test reports online

Say goodbye to piles of paperwork and complex forms. With SwiftComply you can quickly enter reports using the serial number or address. Plus, you can attach photos directly from your phone.

Track all of your historical reports

Ever needed an old report in a pinch? Now you can access and download any of your past reports to PDF or export to CSV ensuring you always have the info you need in a few clicks.

Maintain a direct line to the city

Communicate directly with city officials through your portal. You'll also receive timely notifications straight to your inbox if a report requires your review or further action.

Key Features

Easy login & account recovery

Access your account from any device using your email. Forget your password? No sweat—a reset link will be sent to your inbox.

Straightforward test submission

Quickly submit test reports using a serial number or location. The form dynamically prompts you to fill in all required information, ensuring nothing is missed.

Take & upload pictures on the go

Directly upload pictures from your phone or tablet to your reports, making each submission detailed and complete.

Access & export historical reports

Easily access and filter your historical test reports. Download them as PDFs or export as CSV files for organized, streamlined reporting.

Keep your certs up to date

Update your certifications and calibrations in your portal. Any changes trigger notifications to the city for approval, so you’re always ready to submit tests

Manage multiple jurisdictions

Manage and switch between all your registered water jurisdictions with one login, ensuring seamless navigation and simplified access right from your portal.

Getting started

Here's what you need to do to get setup on SwiftComply

1. Create Your Account

Please Note: You should have received an email from your water purveyor with a link to begin your enrollment. If you have not received this link, please contact your water purveyor directly to request it.

Begin the enrollment process

Use the link provided by your water purveyor to access the registration page and start the enrollment process.

Choose your account type

Select either an Admin account or an individual Tester account, depending on your role. Please note that each submitter needs their own specific account.

Submit required documents

Upload your Testing Certification and Test Kit Information. Both are required to complete your signup.

2. Set Up Your Password

Review detailed instructions on setting your password ➡️

We will create your account

We will use the information you have provided on the registration form to get your account ready for you. Once it is ready we will send you a welcome email.

Check your email

Your welcome email will contain your initial login instructions. We recommend adding this address to your email provider’s address book to ensure you receive all future communications.

Set your password

Go to the app URL you were provided in the welcome email and click “Forgot your password?” Enter your email address and follow the link in the email to set or reset your password.

3. Start Using SwiftComply

Awaiting approval

After you register your account and submit your credentials, the city will receive a notification to review your request. Once you are approved, you will be notified directly that you can start submitting test reports.

Start submitting test reports

You will be able to track the compliance status of your submitted tests in real-time and receive immediate notifications for any follow-up actions or issues that need your attention.

Resources to help you get started

Once you have registered, we will send you a welcome email with links to all of the resources below.

Knowledge Base

This should be your first stop for quick answers. The knowledge base can be found on the left hand panel of the portal after you log in. Explore detailed articles and tutorials on submitting tests, adding your credentials, viewing test history and much more.

Direct Customer Support

Need more personalized assistance? We're here to help you with any questions or issues that come up. You can call SwiftComply support at 619-304-6022 or email support@swiftcomply.com.

Frequently Asked Questions

What is SwiftComply Backflow?

SwiftComply it is the software that your water purveyor has chosen to manage their CCC program. Our software includes an online portal to submit test reports.

Why do I need a SwiftComply account?

To have updated information with the city and it is necessary in order to submit a test through the new program.

* Please note that anyone who plans on submitting test reports needs to have their own individual account.

How do I set up my account?

To enroll, visit the registration link that was shared in the announcement email you received from your water authority.

I cannot edit my name and email address?

To update your name or email, please contact SwiftComply support and request assistance with the changes.

Phone: 619-304-6022 | Email: support@swiftcomply.com

How can I submit my backflow test reports?

Once you have enrolled and logged into SwiftComply, you can submit your backflow test reports online through our portal. Detailed walkthroughs for submitting tests are available in our Knowledge Base.

Learn more ➡️

Do I have to pay to submit test reports?

Whether you need to pay to submit test reports depends on the water authority you are submitting to. If payment is required, the payment options will be available in the portal.

* Please note that you only have to pay for tests that pass. 

Can I view past test submissions?

Yes, you can view your history of test submissions in your portal. You can also download specific reports to PDF, or export multiple reports to a CSV file.

Learn more ➡️

What documents are required for testing equipment?

You must provide current copies of test kit calibration certificates identifying that all calibration has been performed and the equipment is up to date for testing.

What do I need to do if my testing certifications or test kits change?

Update your SwiftComply account with any new certifications or test kit information. This ensures your eligibility to submit test reports remains uninterrupted.

Learn more ➡️

If I am an admin at my tester company, can I update tester certs?

No testers have to update their own certifications.

What if I need help navigating the SwiftComply system?

Our Knowledge Base contains detailed tutorials and information. If you need further assistance, you can contact our customer support team directly.

Phone: 619-304-6022 | Email: support@swiftcomply.com