Work That Matters
SwiftComply is changing how cities across the world protect their communities. Work alongside experts in technology and sustainable governance to help shape a better future.
A little about us
SwiftComply is an award-winning technology startup dedicated to improving compliance in the water industry. Working at SwiftComply is about feeling empowered to make a real difference and drive innovation across the water industry.
Customer Success Specialist - Stakeholder Outreach
SwiftComply is an award-winning early stage technology company with a mission to protect human health and the environment. We achieve this by improving water & wastewater compliance programs for 400+ cities (municipalities) worldwide.
The Customer Success Specialist – Stakeholder Outreach will work between multiple software products. Your top priority is to connect with our stakeholders to make sure regulated businesses and service providers know about, use, and find value in our products.
The candidate should be comfortable creating custom communication plans for municipalities serving diverse populations across the country, think strategically on how we can reach business through new channels, and drive adoption of our platforms. Be prepared to quickly master new software and have a patient, positive demeanor to train and create relationships with cities and their service providers. You’ll be expected to move quickly, work cross-functionally, and think with a growth marketing mindset. Get ready to pick up the phone, talk with our customers, and help grow business!
Day to Day Responsibilities
- Create and execute stakeholder outreach campaigns
- Provide friendly and prompt email, phone, and video support to users
- Listen carefully and empathetically to customer feedback to drive product direction
- Become an expert in our products and understand the industries we serve to quickly and creatively help customers
- Perform administrative tasks related to growth and outreach
- Think of ways to streamline administrative processes
- Drive marketplace growth with a focus on leveraging the customer pipeline from our existing compliance products
- Develop and execute growth initiatives
- Embrace the start-up mentality of taking initiative & helping with tasks outside of defined job responsibilities
You Should Have
Experience in customer facing, communication, or marketing roles
Ability to figure out how to get things done with objectives which shift as you learn
Ability to balance attention to detail with expeditious execution in a fast paced environment (think 80/20)
Ability to develop cross-functional relationships and communicate with product and marketing teams
Strong communication and customer service skills
Highest standards of accuracy and precision; extremely organized
A drive for success, willingness to learn, and flexible nature. We want someone who wants to grow with SwiftComply!
Compensation & Benefits
$35,000 - $45,000 base salary
We also provide health insurance contributions, 401k match, paid time off, and a flexible working environment.
We'd love to hear from you
Don’t see a role in your field? No problem, get in touch and tell us a little about yourself, your goals, and why you’d like to work at SwiftComply.
Meet some of the team
Michael was tasked with launching Europe’s first Fat, Oil and Grease management program in Dublin over a decade ago. Dissatisfied with existing management solutions, Michael developed an entirely new platform to eliminate fatbergs. Originally from Ireland, Michael now lives in Pleasanton, California with his wife Rosalie and their 8-year-old daughter Sophie-Rose.
Global citizen and seasoned business development executive Olivier loves spearheading growth initiatives with new technologies that improve people's lives. Having lived and worked in many countries to help government and private organizations Olivier is now settled in San Francisco Bay Area where he maximizes outdoor activities with friends and family
After spending the first part of her career working with satellites, rockets, and streaming video, Bobbi was looking to shake things up. Professionally, she enjoys bridging the chasm between technical and non-technical disciplines, while personally she appreciates spending time outdoors both in the Rocky Mountains and scuba diving in the Caribbean. Bobbi loves the idea of helping customers in the water and wastewater industry by using technology to build tools that allow for better ordinance compliance.
Lauren’s two loves are food and people so it’s no surprise her career began in restaurant management in Washington, D.C. After a decade, she swapped coasts to join UberEATS in Portland, Oregon where she assisted restaurants to incorporate new technology to grow their businesses. SwiftComply allows her to work with city governments, communicate with FSEs, and use technology to simplify environmental compliance.