Privacy Policy

Updated June 14th, 2023

Who Are We

SwiftComply Inc. and its subsidiaries, including SwiftComply US Opco, Inc, are dedicated to safeguarding your privacy. We are the proprietors of www.swiftcomply.com, www.swiftquote.us, and any associated domains or subdomains.

SwiftComply Inc. is registered in Delaware, and our US headquarters is situated at 6701 Koll Center Parkway, Suite 250, Pleasanton, CA 94566.

SwiftComply’s services, including any new features or functionalities on our websites and apps, are governed by this Privacy Policy. By accessing or using our services or submitting any content or information, you agree to this policy.

Our services are primarily intended for U.S. and Canadian residents. If you reside outside North America, please note that SwiftComply does not aim to collect your data and does not claim compliance with foreign privacy laws.

Before registering, using our services, or submitting any content, please read this Privacy Policy carefully. If you do not agree with our policy, you should not use our services or submit any content.

SwiftComply is constantly evolving, so this Privacy Policy may change over time. The most recent version can always be found on the SwiftComply Terms and Conditions page, and it will govern your rights and our handling of your data. 

What Data Do We Collect?

SwiftComply receives and stores information that you choose to provide to us directly. We also collect and store information automatically when you use our Service.

Personal Information You Provide

SwiftComply receives and stores any information you enter on our websites or through our Service or provide in any other way. This includes personal and business information you give us via forms on the Website (including when you register to use the Website) – such as your name, business address, business email address, business phone number, country, region, financial and credit card information – or when communicating with us by email or in some other way.

In connection with various uses of the Service (such as participation in contests, sweepstakes or promotions, subscribing to a SwiftComply email newsletter, subscribing to a project update, completing a workflow, permit or license request with a local government, or contacting us with an inquiry or to report a problem or provide feedback), you may be asked to provide, or voluntarily provide, certain personally identifiable information, such as your name, username, password, email address, street address, or telephone number (“Personal Information”) or Sensitive Personal Information, such as your credit card or other payment information.

We may also automatically collect and store certain information when you visit the Website. Examples include the internet protocol (IP) address used to connect your computer or device to the internet, connection information such as browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, log in details, the full URL clickstream to, through and from the Website (including date and time), cookie number and your activity on our Website, including the pages you visited, the searches you made and, if relevant, the services you purchased.

While you are not required to provide your Personal Information, not doing so may prevent you from accessing or using parts of the Service. Suppose you submit an email address or other Personal Information through a SwiftComply profile or workflow affiliated with any local government agency (including but not limited to subscribing to a project update). In that case, SwiftComply may share that information with the applicable agency. As a result, you may receive emails or other communication from such agencies. SwiftComply does not control such communication, and the information you provide to such agency is not subject to this Privacy Policy.

Personal Information You Provide to an Advertiser

If you submit an email address or other Personal Information through an advertisement on the Service, SwiftComply will share that information with the advertiser so they may contact you directly. By providing your email address or other Personal Information in or in response to an advertisement on the Service, you may receive promotional emails or other communication from the advertiser. By responding to an advertisement, you hereby consent to the receipt of such promotional emails and other communications.

We may also receive information about you from third parties if you use any websites or social media platforms operated by third parties (for example, Facebook, Twitter, or LinkedIn) and, if such functionality is available, you have chosen to link your profile on the Website with your profile on those other websites or social media platforms.

We work closely with third parties, including business partners and sub-contractors, in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies. We may receive information about you from them.

If you are using the Website as one of our registered service providers, we will collect and store the information you supply to us during and after the application process. We may also collect supplemental information about you from third parties. For example, we reserve the right to carry out credit checks.

SwiftComply does not control communication with third parties, and the information you provide to any third party is not subject to this Privacy Policy.

Personal Information We Collect

We automatically receive and store certain types of information whenever you interact with our Service. SwiftComply and its third-party service providers, advertisers, advertising networks and platforms, agencies, and other partners (“Partners”) may collect or receive information about you or your computer or other device used to access the Service. This information includes, without limitation, your IP address, browser type, operating system, Internet service provider, mobile network, type of mobile device, mobile carrier, phone number, credit card information, device identifiers and settings, advertising identifiers, browser settings, pages you have visited on the Service, search activity, date and time of your access to or use of the Service, requested and referring URLs, and your interaction with advertising and other data when you use the Service.

If you have any issues or concerns or need further information regarding the regulator’s information, please do not hesitate to contact us via email at hello@swiftcomply.com.

We store personal/business data with the following third parties, along with the type of data stored:

  • Honeybadger: User information related to error such as user’s IP, any form data submitted by the user, including email addresses, business addresses, and telephone numbers
  • SendGrid: Email addresses
  • Zendesk: Support emails
  • Logentries: Log aggregation, all activity on logs gets collected here, such as user’s IP, email, addresses, telephone numbers
  • Stripe: Credit card information, but this is not permanently stored with SwiftComply. For more information, please contact Stripe at notices@stripe.com.
  • HubSpot: Customer information such as – name, address, email, phone numbers, and interaction – phone calls, emails with opens and clicks, email campaigns, and SwiftComply website traffic.

Different Devices and Platforms

If you access or use the Service through different devices (such as your mobile phone and a computer) or through different platforms, the information you provide and that we collect through these different devices and platforms may be cross-referenced and combined. Additionally, information and content you provide through one platform may be displayed or accessed through other platforms that are part of the Service.

If you choose to connect to or access the Service with a social networking service, such as Facebook or Twitter, we may share information about you with that service, and they may share information with us, including Personal Information. By authorizing us to collect, store, and use that information, you consent to the purposes discussed in this Privacy Policy. Please refer to the privacy policies and terms of use for these third-party services to understand how they use, disclose, and handle your information.

Regarding location information, if you download or use the Apps or access the Service on a mobile device, SwiftComply may receive information about your location (such as geo-location, beacon-based location, and GPS location) and your device, including a unique identifier. We may use this information to determine your location and provide you with location-based services, such as advertising, search results, and personalized content. If you do not want us to obtain information about your location, you can disable the collection of location data. Please note that disabling location data collection may affect the availability of certain features. Personal Information obtained from your mobile device in connection with text or push notification services may include your cell phone number, your carrier’s name, the date, time, and content of your messages, and other information provided as part of these services. Most mobile devices allow you to turn off location services through device settings. If you have questions about disabling location services, please contact your mobile service carrier or the device manufacturer. We may also receive information about you, including Personal Information, from other sources and include and store it with additional information about you. This may include information about search results and links, including sponsored links.

Social Media

If you choose to connect to or access the Service through social networking services such as Facebook or Twitter, we may share information about you with those services, and they may share information with us, including Personal Information. By authorizing us to collect, store, and use that information, you consent to the purposes discussed in this Privacy Policy. Please refer to the privacy policies and terms of use for these third-party services to understand how they use, disclose, and handle your information.

Location Information

Regarding location information, if you download or use the Apps or access the Service on a mobile device, SwiftComply may receive information about your location (such as geo-location, beacon-based location, and GPS location) and your device, which may include a unique identifier. We may use this information to determine your location and provide you with location-based services, such as advertising, search results, and personalized content. If you do not want us to obtain information about your location, you can disable the collection of location data. Please note that disabling location data collection may affect the availability of certain features. Personal Information obtained from your mobile device in connection with text or push notification services may include your cell phone number, your carrier’s name, the date, time, and content of your messages, and other information provided as part of these services. Most mobile devices allow you to turn off location services through device settings. If you have questions about disabling location services, please contact your mobile service carrier or the device manufacturer.

How We Use Your Personal Information

SwiftComply and our Partners may use your information, including Personal Information and any other information you provide or we collect, for the following purposes:

  • To provide the Service to you, including fulfilling our contractual obligations and delivering the information, products, and services you request from us.
  • To communicate with you about SwiftComply, including newsletters and other marketing messages, where you have provided consent.
  • To notify you about changes to our service.
  • To facilitate effective communication when you contact us through the Website, including verifying any claims you may make.
  • To ensure that the content from the Website is presented in the most effective manner for you and your device.

Where you have given us consent, we may also use your data to send you emails or other communications, such as text/SMS messages, about our or third-party products or services that may be of interest to you, including special offers or promotions. If you prefer not to receive such communications, please let us know by emailing us at hello@swiftcomply.com.

We will use any information collected automatically when you visit the Website for the following purposes:

  • To administer the Website and perform internal operations, such as troubleshooting, data analysis, testing, research, and statistical purposes.
  • To improve the Website’s functionality and ensure that content is presented effectively for you and your device.
  • To enable your participation in interactive features of our service when you choose to do so.
  • To enhance the security and safety of the Website.
  • To provide personalized suggestions and recommendations to you and other users based on your interests and preferences, with your consent.

We may combine information received from other sources with the information you provide to us and the information we collect about you. This combined information will be used for the purposes outlined above, depending on the types of information received.

We retain data from closed accounts in compliance with legal obligations, to enforce our terms and conditions, prevent fraud, collect fees owed, resolve disputes, troubleshoot problems, assist with investigations, and take other actions permitted by law.”

Please note that the specific email address provided in the additional information, hello@swiftcomply.com, has been incorporated as the contact email address.

How We Disclose Your Information

We may share your information, including Personal Information, with any member of our group, which includes our subsidiaries, our ultimate holding company, and its subsidiaries as defined in section 7 of the Companies Act 2014.

Payment details, such as credit card numbers, are directly supplied to Stripe by the user. We do not receive or store such information. However, to protect against unauthorized use of your details, we may share your data with relevant third parties, including credit reference and fraud prevention agencies, who may retain a record of this information.

We may share your information with selected third parties, including:

  • Analytics and search engine providers who assist us in improving and optimizing the Website.
  • E-commerce platform providers, website hosts, and businesses that assist us in communication and monitoring of the Website.

Important: If you have booked a Service Provider through the Website, we will provide your contact details to the relevant Service Provider to facilitate service visits and communication regarding the services. We will also share the service provider’s contact details with you for the same purpose.

Important: If you, as a service provider user, provide information in your online profile and choose to make it publicly visible, your business profile will be searchable and viewable by other users of the website.

Important: If a third-party city or regulator adds a service provider user account to the website and selects the option to display this provider on the online profile, the application will add a “trusted in” badge to the service provider’s online profile.

Important: If you provide documentation for display to a third-party city or regulator, we will provide details of that documentation, including service dates, times, and business location, to the relevant Authority as defined in the Website Terms and Conditions, allowing them to view your compliance record.

Important: If you post a review, rating, or comment on the Website, your username will be shown.

We may disclose your information:

  • If we have reason to believe that you have violated our terms and conditions, if such steps are necessary to protect us or others, or if a criminal act has been committed.
  • If we are required to do so by law or appropriate authority.
  • In the case of an actual or proposed (including negotiations for a) sale, merger, or business combination involving all or a relevant part of our business.

Please note that this document addresses the use and disclosure of information provided to us, collected from you, or received from third parties. If you disclose your information to third parties, including other users of the Website or other websites linked to or from the Website, different rules and policies may apply to their use or disclosure of your information. We do not assume responsibility or liability for these rules and policies. Therefore, please review them before submitting any data.

How We Protect Your Data

Security is a high priority. We take appropriate precautions to protect data from loss, misuse, unauthorized access or disclosure, alteration, or destruction using the same safeguards as we use for our own proprietary information. All information you provide to us is stored on our secure servers, and any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, email and other electronic communications are not secure if they have not been encrypted, and your communications may pass through servers in several different countries before they reach us. Although we will do our best to protect your data (and will use strict procedures and security features to prevent unauthorized access once we have received it), we cannot guarantee the security of your data transmitted to the Website and any transmission at your own risk. We also cannot accept responsibility for any unauthorized access to, or loss of, data that results from a cause beyond our control, nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your data which they collect from the Website.

Protection For Children

The Service is not directed at children, and SwiftComply does not knowingly collect Personal Information from children under the age of 13. If we become aware that Personal Information has been collected from a child under the age of 13, we will take immediate steps to delete that information.

Unfortunately, email and other electronic communications are not secure if they have not been encrypted, and your communications may pass through servers in several different countries before they reach us. Although we will do our best to protect your data (and will use strict procedures and security features to prevent unauthorized access once we have received it), we cannot guarantee the security of your data transmitted to the Website and any transmission at your own risk. We also cannot accept responsibility for any unauthorized access to, or loss of, data that results from a cause beyond our control, nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your data which they collect from the Website.

Other Websites

We may provide links to third-party websites and services from within the Service. These may include government websites, merchant websites, news websites, and other websites and services not controlled by SwiftComply and which may have privacy policies different from ours. SwiftComply is not responsible for, and does not control, the privacy practices or content of these third-party websites. When you link away and/or provide data to such third parties, you do so at your own risk and should read the applicable privacy policies of such other websites.

Communicating With SwiftComply

By providing your email address or telephone number to SwiftComply, you expressly consent to receive emails or texts from us. We may use email or text to communicate with you, to send information that you have requested, or to send information about other products or services developed or provided by us. However, except as provided in the “How We Disclose Your Information” section above, we will not give your email address or telephone number to another party to promote their products or services directly to you without your consent.

Any communication, content, or material you transmit to us, by email or posting on the Service or other means, including any data, questions, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary, unless you notify us in accordance with this Privacy Policy to delete such communications, if feasible. Furthermore, you expressly agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services using such information.

If you prefer not to receive marketing emails from us, please follow the “unsubscribe” information included in any marketing email from the Service or let us know as provided in the “Updating and Correcting Your Information” section below. If you have signed up to receive text messages and no longer wish to receive such messages, please follow the instructions to stop the delivery of such messages, which may include replying “STOP” to the text message.

Website Cookies

We use cookies on the Website to distinguish you from other users, providing you with a good browsing experience and enabling us to improve the Website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or device (if you agree). You can block cookies by adjusting your browser settings to refuse all or some cookies. However, please note that the functionality of the Website may be limited if you do not accept cookies.

Cookies are widely used to make websites work efficiently and provide information to the Website owner and others. ‘Session cookies’ are temporary cookies that remain in your browser’s cookie file until you leave the Website. They allow websites to link your actions during a browser session. ‘Persistent cookies’ stay in your browser’s cookie file for a longer period. Further information on cookies, including how to block them using your browser, can be found at www.allaboutcookies.org.

We use the following cookies on the Website for the following purposes:

  1. Session cookies: We use session cookies to track your movement and store your selections, ensuring a seamless browsing experience without repeated prompts for the same information. These cookies enable you to navigate through multiple pages quickly and easily.

  2. Log-in cookies: We use persistent cookies (up to 14 days) to remember you, simplifying the log-in process if you return to the Website.

  3. Google Analytics cookies: Google sets persistent cookies (up to two years) to recognize and count Website visitors, providing valuable information about each visit, such as duration, page routes, and referral sources. This information helps us improve the Website’s functionality and user experience. These cookies are provided by Google and require us to inform you of the following: ‘This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to analyze how users use the Website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that doing so may limit the functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.’ For more information about Google Analytics cookies, please visit: https://policies.google.com/technologies/cookies?hl=en&gl=ie

By using the Website, you agree to the use of cookies as described above. However, please note that we have no control over the cookies used by third parties.

Can You Ask Us Not to Process Your Data for Marketing Purposes?

You have the right to ask us not to process your data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at hello@swiftcomply.com.

How You Can Access Your Data

You are entitled to a copy of your data which you may have supplied via this website. If you would like to request a copy of your data, please contact us in writing or by email as follows:

  • Please send an email to hello@swiftcomply.com
  • Please reference your letter or email as ‘Website Data Access Request.’
  • Your email must contain your full name and telephone number – in the event we need to call you to discuss your request and confirm the email address you supplied via the website.
  • Please also include a copy of a suitable form of identification such as a Drivers’s Licence or passport.

We will process your request as quickly as possible and within 40 days of receipt of the request.

Updating or Modifying Your Personal Information

If the data we hold about you is inaccurate or out of date, you can request us to correct it. If you would like us to delete your data, you can ask us to do so. Please send such requests via email to hello@swiftcomply.com.

In your email, please reference your request as either ‘Website Data Rectification Request’ or ‘Website Data Deletion Request.’ Make sure to include your full name, telephone number, and the email address you provided via the website. Additionally, please attach a copy of a suitable form of identification such as a Driver’s License or passport.

We will process your request as quickly as possible and within 40 days of receiving it.

Please note that SwiftComply may refuse your request for erasure in certain circumstances where the personal data is necessary for:

  • Exercising the right of freedom of expression and information.
  • Complying with a legal obligation for the performance of a public interest task or exercise of official authority (e.g., if required by the Revenue Commissioners).
  • Public health purposes or when it is in the public interest.
  • Archiving purposes in the public interest, such as scientific research, historical research, or statistical purposes.
  • The exercise or defense of legal claims.

If you have any questions or feedback about this policy, please feel free to contact us. You can reach us by writing to 13 Adelaide Road, Saint Peters, Dublin, D02 P950, or by emailing us at hello@swiftcomply.com.

For California Residents

Subject to certain exceptions under the CCPA, you have the right to delete Personal Information about you that we have collected from you. Upon receiving a request, we will take reasonable steps to verify your identity and respond to the request by: (a) providing the requested information or taking the requested action; or (b) explaining why the CCPA or CPRA does not require us to provide the requested information or take the requested action. We may deny a request (but comply to the greatest extent that we can) if you are unable or unwilling to verify your identity in conjunction with making a request. We will not discriminate against California residents for exercising their rights under the CCPA or CPRA.

Acceptable Use Policy

This acceptable use policy outlines the terms governing your access to our Website. It applies to all users and visitors of our Website, whether as guests or registered users.

By using our Website, you acknowledge and agree to comply with all the policies stated in this acceptable use policy, in addition to our terms and conditions.

www.swiftcomply.com is operated by SwiftComply TopCo Limited, a registered limited company in Ireland (company number 582983) with its registered office at 13 Adelaide Road, Saint Peters, Dublin, D02 P950.

Prohibited Uses

You may only use our Website for lawful purposes. It is strictly prohibited to:

  • Engage in any activity that violates local, national, or international laws or regulations.
  • Conduct any unlawful or fraudulent activities or engage in any behavior with an unlawful or fraudulent purpose or effect.
  • Send, receive, upload, download, use, or reuse any material that does not comply with our content standards (see below).
  • Transmit or solicit unsolicited or unauthorized advertising, promotional material, or any form of solicitation, including spam.
  • Knowingly transmit any data or upload material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to disrupt the operation of computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy, or resell any part of our Website in violation of our terms and conditions.
  • Not to access, penetrate, interfere with, damage, or disrupt (or attempt to do any of the same): (i) other members’ accounts; (ii) any part of our Website or its security measures; (iii) any equipment or network hosting our Website; (iv) any software used in providing our Website; or (v) any equipment, network, or software owned or used by any third party.

Interactive Services

From time to time, we may provide interactive services on our Website, including, without limitation, chat rooms, bulletin boards, messaging services, and feedback forms.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our Website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor, or moderate any interactive service we provide on our Website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator should a concern or difficulty arise.

Content Standards

These content standards apply to any material that you contribute to our Website and any interactive services associated with it.

You must comply with the spirit of the following standards, as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory or inaccurate of any person.
  • Contain any material which is obscene, offensive, hateful, or inflammatory.
  • Promote indecent or sexually explicit material.
  • Promote violence.
    Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe or violate any copyright, database right, or trademark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse, or invade another’s privacy or cause annoyance, inconvenience, or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm, or annoy any other person.
  • Be used to impersonate any person or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us if this is not the case.
  • Advocate, promote, assist or enable any illegal or unlawful activities (including, without limitation, copyright infringement or computer misuse) or intend to defraud, swindle or deceive other users of our Website.
  • Relate to commercial activities (including, without limitation, sales, competitions, and advertising, links to other Websites, or premium rate telephone numbers).
  • Disseminate or otherwise disclose another person’s personal information without his or her prior permission, or collect or solicit another person’s personal information for commercial or unlawful purposes.

Suspension & Termination

A registered user may, at any time and without the need to provide any reason, request the closure of his/her account by emailing us at hello@swiftcomply.com.

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our Website. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms and conditions upon which you are permitted to use our Website and may result in our taking all or any of the following actions:

  • Immediate, temporary, or permanent withdrawal of your right to use our Website.
  • Immediate, temporary, or permanent removal of any content uploaded, posted, submitted, or displayed by you on or to our Website.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities, as we feel, is reasonably necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to This Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to notice any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by conditions or notices published elsewhere on our Website.

Last updated: June 14th 2023