Privacy and Cookies Policy
Who are we?
We are SwiftComply TopCo Ltd and its subsidiaries, including SwiftComply US Opco, Inc. We own and operate www.swiftcomply.com, www.swiftquote.us, any related domains or subdomains (the Website). We are committed to protecting and respecting your privacy.
SwiftComply TopCo Ltd is a limited company registered in Ireland under company number 582983 and has our registered office at 13 Adelaide Road, Saint Peters, Dublin, D02 P950, Ireland.
SwiftComply US Opco Inc, a wholly-owned subsidiary of SwiftComply Topco Ltd, is a C-corporation registered in Delaware. Our US headquarters is located at 6701 Koll Center Parkway, Suite 250, Pleasanton, CA 94566.
For the purposes of the Data Protection Act 1988 and as amended by the Data Protection Act (Amended) 2003 (together with the Act), the data controller is SwiftComply TopCo Limited.
What’s the point of this policy?
This policy tells you how we deal with any data we collect from you that you provide to us or receive from third parties. Please read it carefully to understand our views and practices regarding your data and how we will treat it.
By visiting the Website, you are accepting and consenting to the practices described in this policy.
Might this policy change?
It may well do. We will post any policy updates on this page. Please check back frequently to see any updates or changes to this policy as we will assume that you agree to them if you use the Website after the date shown at the end of this policy.
What data do we collect?
We collect and store personal and business information which you give us via forms on the Website (including when you register to use the Website) – such as your name, business address, business email address, business phone number, country, region, financial and credit card information – or when communicating with us by email or in some other way.
We may collect and store certain information automatically when you visit the Website. Examples include the internet protocol (IP) address used to connect your computer or device to the internet, connection information such as browser type and version, your operating system and platform, a unique reference number linked to the data you enter on our system, log in details, the full URL clickstream to, through and from the Website (including date and time), cookie number and your activity on our Website, including the pages you visited, the searches you made and, if relevant, the services you purchased. We may receive information about you if you use any of the other websites we operate or the other services we provide from time to time.
We may also receive information about you from third parties if you use any websites or social media platforms operated by third parties (for example, Facebook, Twitter, or LinkedIn) and, if such functionality is available, you have chosen to link your profile on the Website with your profile on those other websites or social media platforms.
We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Suppose you are using the Website as one of our registered service providers (a Service Provider). In that case, we will collect and store the information you supply to us during the application process and after that. We may also collect supplemental information about you from third parties. For example, we reserve the right to carry out credit checks.
As an FSE user (owner or manager of a food service establishment, i.e., FSE) and a Services user (a Service Provider), PLEASE NOTE that we will share the following information with the regulators, i.e., City application users:
- FSE Information
- Trading Name
- Address (business or mailing)
- Phone Numbers (main, mobile, or fax)
- Email Address
- Website Link
- Service Frequency
- Service Units
- Establishment Type
- Tax number
- Pump-out Details
- Service Provider Name
- Date of Service
- Pumped Volume (if provided)
- Any attached document as proof of service/manifests (if provided)
- Grease Trap Details
- Grease Trap Type
- Location (inside vs. outside)
- Capacity (units)
- Grease Trap Compliance Status
- FSE Information
If you have any issues or concerns or need further information regarding the regulator’s information, please do not hesitate to contact us via email at firstname.lastname@example.org.
The following are ALL the third parties where SwiftComply stores personal/business data along with the type of data stored:
- Honeybadger: User information related to error such as user’s IP, any form data submitted by the user including email addresses, business addresses, and telephone numbers
- SendGrid: Email addresses
- ZenDeskt: Support emails
- Logentries: Log aggregation, all activity on logs get collected here such as user’s IP, email, addresses, telephone numbers
- Stripe: Credit card information, but this is not permanently stored with SwiftComply. For more information, please contact Stripe at email@example.com.
- HubSpot: Customer information such as – name, address, email, phone numbers, and interaction – phone calls, emails with opens and clicks, email campaigns, and SwiftComply website traffic.
What about cookies?
Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the Website owner or others. ‘Session cookies’ are temporary cookies that remain in the cookie file of your browser only until you leave the Website. They allow websites to link your actions during a browser session. ‘Persistent cookies’ stay in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them, visit: www.allaboutcookies.org
We use the following cookies on the Website for the following purposes:
- Session cookies: We use session cookies to enable the Website to keep track of your movement from page to page and to store your selections so that you do not get asked repeatedly for the same information. These cookies allow you to proceed through many pages of the Website quickly and easily without having to authenticate or reprocess each new area you visit.
- Log-in cookies: We use persistent cookies (up to 14 days) to remember you so as to simplify the log-in process if you return to the Website.
How do we use the information we hold about you?
We will use the information you give us:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and/or services that you request from us;
- to provide you with information about us (including other products and services we offer) and to send you newsletters where you give us consent;
- to notify you about changes to our service;
- to help us communicate with you effectively should you try to contact us via the Website, including verification of any claims you may make; and
- to ensure that content from the Website is presented in the most effective manner for you and for your computer or device.
Where you have provided us with consent, we may use your data to send you emails (or other communications, such as text/SMS messages) with details of our or third party products or services that may be of interest to you, including information about special offers or promotions. If you would prefer not to receive any such emails or other communications, please tell us by emailing us at firstname.lastname@example.org.
We will use any information collected about you automatically when you visit the Website:
- to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve the Website and to ensure that content is presented in the most effective manner for you and for your computer or device;
- to allow you to participate in any interactive features of our service when you choose to do so;
- as part of our efforts to keep the Website safe and secure; and
- to make suggestions and recommendations to you and other users of the Website about products or services that may interest you or them where you have provided consent.
We may combine information we receive from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We retain data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
How do we protect data?
Security is a high priority. We take appropriate precautions to protect data from loss, misuse, unauthorized access or disclosure, alteration, or destruction using the same safeguards as we use for our own proprietary information. All information you provide to us is stored on our secure servers, and any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, email and other electronic communications are not secure if they have not been encrypted, and your communications may pass through servers in several different countries before they reach us. Although we will do our best to protect your data (and will use strict procedures and security features to prevent unauthorized access once we have received it), we cannot guarantee the security of your data transmitted to the Website and any transmission at your own risk. We also cannot accept responsibility for any unauthorized access to, or loss of, data that results from a cause beyond our control, nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your data which they collect from the Website.
To whom do we disclose your information?
We may share your information with any member of our group (which means our subsidiaries, our ultimate holding company, and its subsidiaries from time to time, in each case as defined in section 7 of the Companies Act 2014).
Payment details, including credit card numbers, are supplied directly to Stripe by the user. We do not receive or store such information. However, to ensure your details are not being used without consent, your data may be supplied to relevant third parties, including credit reference and fraud prevention agencies, who may keep a record of that information.
We may share your information with selected third parties, including:
- analytics and search engine providers that assist us in the improvement and optimization of the Website; and
- e-commerce platform providers, website hosts, and businesses that assist us in undertaking communications or monitoring the Website.
- Very important: If, as a user of the Website, you have booked a Service Provider to provide services to you, we will provide your contact details to the relevant Service Provider in order to enable them to attend service visits and to contact you in relation to the services. We will also share the service provider contact details with you for the same purpose.
- Very Important: If, as a service provider user, you provide information in your online profile and choose to display it publicly, then your business profile will be searchable and viewable by users of the website.
- Very Important: If a third party city or regular adds a service provider user account to the website and selects the option to display this provider on the online profile, the application will add a “trusted in ” badge to the service provider online profile
- Very important: If, as a user of the Website, you provide documentation for a display to a third party city or regulator, we will provide details of that documentation, including dates and times of service and location of your business, to the relevant Authority as defined in the Website Terms and Conditions for them to view your compliance record.
- Very important: If you post a review/rating/comment on the Website, your username will be shown
- if we have reason to believe that you have breached our terms and conditions, that such steps are necessary to protect us or others or that a criminal act has been committed;
- if we are required to do so by law or appropriate authority; or
- in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business
Except as otherwise specifically included in this policy, this document addresses only the use and disclosure of information that you give to us, that we collect from you or that we receive from third parties. If you disclose your information to third parties, whether they are other users of the Website or other websites (including websites that link to or from the Website), different rules and/or policies may apply to their use or disclosure of your information. We do not accept any responsibility or liability for these rules and/or policies. Please, therefore, check them before submitting any data.
Where do we store your data?
Can you ask us not to process your data for marketing purposes?
You have the right to ask us not to process your data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at email@example.com.
How can you access your data?
You are entitled to a copy of your data which you may have supplied via this website. If you would like to request a copy of your data, please contact us in writing or by email as follows:
- Please send an email to firstname.lastname@example.org
- Please reference your letter or email as ‘Website Data Access Request.’
- Your email must contain your full name and telephone number – in the event we need to call you to discuss your request and confirm the email address you supplied via the website. Please also include a copy of a suitable form of identification such as a Drivers’s Licence or passport.
We will process your request as quickly as possible and within 40 days of receipt of the request.
How to update or modify personal data?
If your data held by us is inaccurate or out of date, you can request us to correct it. If you would like us to delete your data, you can ask us to do so. Such requests should be sent via email as follows:
- Please write an email to email@example.com.
- Please reference your letter or email ‘Website Data Rectification Request’ or ‘Website Data Deletion Request.’
- Your email must contain your full name and telephone number – in the event we need to call you to discuss your request and confirm the email address you supplied via the website.
- Please also include a copy of a suitable form of identification such as a Drivers’s Licence or passport.
We will process your request as quickly as possible and within 40 days of receipt of the request.
SwiftComply has the right to refuse your request for erasure where the personal data is necessary:
- to exercise the right of freedom of expression and information;
- to comply with a legal obligation for the performance of a public interest task or exercise of official authority (for instance, if required to by the Revenue Commissioners);
- for public health purposes or when it is in the public interest;
- for archiving purposes which are in the public interest, such as scientific research, historical research, or statistical purposes; or,
- when the data is necessary for the exercise or defense of legal claims.
If you have any questions or feedback about this policy, please contact us by writing to us at 13 Adelaide Road, Saint Peters, Dublin, D02 P950 or by emailing us at firstname.lastname@example.org.
Last updated: 2nd January 2021
Acceptable Use Policy
This acceptable use policy sets out the terms between you and us under which you may access our Website. This acceptable use policy applies to all users of, and visitors to, our Website (whether as guests or registered users).
Your use of our Website means that you accept and agree to abide by all the policies in this acceptable use policy, which supplement our terms and conditions.
www.swiftcomply.com is a website operated by SwiftComply TopCo Limited. We are a limited company registered in Ireland under company number 582983 and have our registered office at 13 Adelaide Road, Saint Peters, Dublin, D02 P950. Prohibited uses
You may use our Website only for lawful purposes. You may not use our Website:
- In any way that breaches any applicable local, national, or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).
- To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our Website in contravention of the provisions of our terms and conditions.
- Not to access without authority, penetrate, interfere with, damage or disrupt (or attempt to do any of the same): (i) the accounts of other members; (ii) any part of our Website or its security measures; (iii) any equipment or network on which our Website is stored; (iv) any software used in the provision of our Website; or (v) any equipment, network or software owned or used by any third party.
From time to time, we may provide interactive services on our Website, including, without limitation, chat rooms, bulletin boards, messaging services, and feedback forms.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our Website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor, or moderate any interactive service we provide on our Website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator should a concern or difficulty arise.
These content standards apply to any material that you contribute to our Website and any interactive services associated with it.
You must comply with the spirit of the following standards, as well as the letter. The standards apply to each part of any contribution as well as to its whole.
- Be accurate (where they state facts).
- Be genuinely held (where they state opinions).
- Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
- Contain any material which is defamatory or inaccurate of any person.
- Contain any material which is obscene, offensive, hateful, or inflammatory.
- Promote indecent or sexually explicit material.
- Promote violence.
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
- Infringe or violate any copyright, database right, or trademark of any other person.
- Be likely to deceive any person.
- Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- Promote any illegal activity.
- Be threatening, abuse, or invade another’s privacy or cause annoyance, inconvenience, or needless anxiety.
- Be likely to harass, upset, embarrass, alarm, or annoy any other person.
- Be used to impersonate any person or to misrepresent your identity or affiliation with any person.
- Give the impression that they emanate from us if this is not the case.
- Advocate, promote, assist or enable any illegal or unlawful activities (including, without limitation, copyright infringement or computer misuse) or intend to defraud, swindle or deceive other users of our Website.
- Relate to commercial activities (including, without limitation, sales, competitions, and advertising, links to other Websites, or premium rate telephone numbers).
- Disseminate or otherwise disclose another person’s personal information without his or her prior permission, or collect or solicit another person’s personal information for commercial or unlawful purposes.
Suspension and termination
A registered user may, at any time and without the need to provide any reason, request the closure of his/her account by emailing us at email@example.com.
We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our Website. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms and conditions upon which you are permitted to use our Website and may result in our taking all or any of the following actions:
- Immediate, temporary, or permanent withdrawal of your right to use our Website.
- Immediate, temporary, or permanent removal of any content uploaded, posted, submitted, or displayed by you on or to our Website.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we feel is reasonably necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to this acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to notice any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by conditions or notices published elsewhere on our Website.
Last updated: 2nd January 2021