SwiftComply FAQs

How does SwiftComply price its software?

SwiftComply prices each solution (Backflow, FOG, Pretreatment, Stormwater) separately, typically as a one-time implementation fee plus an annual subscription. Backflow programs can also choose a tester-pay model, where a small per-test fee is passed to testers instead of the utility funding the subscription directly.

Can I buy SwiftComply without going through a full RFP process?

In many cases, yes. SwiftComply is available through cooperative purchasing vehicles (such as Omnia Partners, NASPO, Carahsoft), which many public agencies can use to purchase without running a separate competitive bid. Confirm with your procurement office whether your agency is already a member of an applicable cooperative.

Does SwiftComply run one program (e.g., Backflow) or can it cover multiple compliance programs on one platform?

SwiftComply offers separate but integrated modules for Backflow, FOG (fats, oils, and grease), Industrial Pretreatment, and Stormwater. Utilities running more than one program can manage them under a single login with shared reporting, rather than maintaining separate systems for each.

Who owns our compliance data if we switch to SwiftComply — and what happens if we ever leave?

Your agency owns its compliance data. This is a common concern from utilities that have previously lost access to GIS or compliance data in a vendor dispute; ask your rep for specifics on data export formats and terms in your contract before signing.

Is SwiftComply cloud-based, and what's the uptime/security posture?

Yes, SwiftComply is a cloud-hosted platform (no on-premise install required). SwiftComply maintains SOC 2 compliance; ask your rep for the current report if your IT security review requires it.

What are SwiftComply's support hours?

Support is available during business hours; confirm current hours and time zone coverage with your account team, especially if your field staff or testers submit reports outside a typical 9–5 window.

Does SwiftComply integrate with our billing/CIS system (Tyler, Kayenta, Oracle, etc.) or GIS (ArcGIS/Esri)?

SwiftComply supports billing sync integrations with common municipal CIS platforms and offers GIS integration paths (including with Esri tools like ArcGIS Field Maps and Survey123). Integration scope and cost vary by system and by how much historical or field data needs to be reconciled — this is typically scoped during implementation.

Can I get a single sign-on (SSO) setup so IT can manage user access centrally?

SSO is available; check with your rep on current implementation timing and any associated cost, particularly if you're running more than one SwiftComply module and want unified access control across both.

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