Simplify FOG compliance and collaborate with your customers on one application.
With almost 500 customers across North America and Europe, we understand the different challenges that cities of all sizes face and we are uniquely positioned to add value while reducing risk.
Intuitive. Collaborative. Innovative.
Enhance your operational capabilities
Run your entire program online and get a 360 view of compliance in real time.
Proactively identify & address threats
Access interactive dashboards and reports to identify threats early.
Collaborate with your customer
Optimise your customer experience and collaborate at scale.
Automate complex & repetitive tasks
Create simple digital workflows that free up time and resources.
Working with us
We know that technology alone is not enough. All of our services are underpinned by our commitment to providing industry-leading customer services. Our team helps our customers to continually get the most out of their SwiftComply investment while adapting to the changing utility requirements.
You’re in great company
Over 450 cities across North America choose SwiftComply to support and enhance their compliance program.
SwiftComply key features
Unite your team around one set of tools data and processes
Utilize custom dashboards for in-depth analysis.
Mobile and tablet friendly
Securely access your application on any device through your online browser.
Get instant platform upgrades without affecting program performance.
Unlimited users mean you can easily engage customers at scale.
Automate repetitive tasks and collaborate with your colleagues in real-time
Empower your team
Unite your team around one set of tools, data and processes.
Track compliance in real time
Review compliance trends and monitor pump out rates. Get automatic notifications about non compliant users.
Get a 360 view of your customers
Track your customer’s key metrics and deliver value across each interaction.
Optimise your customer experience and collaborate at scale
Custom online sign up pages
We will design and build personalized online pages to drive FSE self-declaration.
Deliver personalised and timely email notifications based on your requirements and user actions.
Utilise our team of experts to engage your customers in educational outreach campaigns.
Get a team of experts looking after your program.
Personalised on-boarding plan
Our team will hold discovery calls to understand your city’s workflow and guide you through the process.
Interactive training & resources
Get the most out of your investment with through interactive webinars, how-to videos and in-person training visits.
A dedicated customer success manager
You’ll know who to reach out to directly with questions or feedback, and they’ll already have some knowledge of your program.
Your CMS will empower you to continually optimize your use of SwiftComply even as your core competencies evolve and new challenges emerge.
Safeguard the integrity and reliability of data.
24/7 monitoring and support
We work around the clock to fix issues as the arrive and notify you of threats to the system.
Automatic security upgrades
Automatic software updates that continually improve your system over time and safeguard your network from external threats.
Data conversion and import
SwiftComply helps sort through your legacy data and takes care of the import to save time and ensure accurate migration.
Frequently asked questions
Will I be able to restrict what tasks users can do?
Yes, at least 1 municipality user must be the designated Admin for the municipality and that person would be able to set the limits for what all other users are able to do.
Will FOG Pumpers be able to see everything in the database?
BFP testers/FOG Pumpers access will be based on your guidelines.
Will I be able to make real-time updates?
Yes as long as you have access to the internet.
Will I be able to modify my test reports/pumper manifest forms?
Yes, we provide you with a default form that you can use as is or that you can modify to fit your needs.
Will I be able to change or create a letter/notification?
Yes, you will be able to create multiple letters/notices or easily modify the ones you already have saved in your system
Will I be able to pull reports out of the system?
Yes, you will be able to set up and save recurring reports as well as pull ad hoc reports.
Who owns the data?
Data is owned by the municipality. The municipality can retrieve the data at anytime and ask SwiftComply to delete all records in the cloud after the subscription is terminated.
Will I have access to download my data?
Database can be downloaded and queried using SQL tools.
Describe your security posture?
SwiftComply is a cloud web application based on HTTP(S) over TCP/IP. Our product maintains a verified, “A” rated SSL (Secure Sockets Layer) security protocol and encryption which ensures all information can be transferred securely.
Will my data be backed up? Who’s responsible for the backups?
Data are backed-up automatically. Data are stored on an Amazon Web Services S3 bucket in several regions within the USA. These buckets are secured with IAM (Identity and Access Management) access and communication to and from the buckets is encrypted.
What browsers will I be able to use?
SwiftComply supports all the standard browsers: Chrome, IE, Edge, Safari, Firefox
What coding language are you using?
SwiftComply City 3.0 is written in Go and React and uses Postgres RDMS.
What types of files can I attach to my records?
SwiftComply is able to store any file format, to retrieve and view the file you’ll need to make sure to have the appropriate application on your device. E.g. if you store a MS Word document, you’ll need MS Word, Apple Pages, Google Docs, etc to open and view that document.
What if our jurisdiction isn’t allowed to store data in the cloud?
While we encourage your jurisdiction to migrate to a cloud solution to enable you to take full advantage of all the time saving and streamlined maintenance benefits, we understand that this solution does not work for everyone. We also provide non-cloud options; please contact our customer success team for more information.
Can I migrate my old data to the system?
Absolutely. Part of implementation includes reviewing historical data with your SwiftComply account manager, who will then import it to your database. We recommend importing three years of previous records.
How many users can access our SwiftComply account?
Unlimited! We don’t charge per user, so if you know someone that wants to help manage your program just invite them to the team.
How long will it take to get started?
You can have access to the database within a week. Full implementation takes about 60 days, depending on the scope of your FOG program.
Am I locked into a multi-year contract?
Nope. Try us out for one year. No hidden fees if it doesn’t work out and easy access to your data.
Is there a fee to export my data?
No way! You can export information at any time for no cost.
Where do Food Service Establishments go to sign up?
We’ll create a customized website for FSEs within your jurisdiction.
How do providers upload documents if they operate in multiple jurisdictions?
Service providers may use one login to upload documents to any participating regulators. There is a simple toggle field to navigate from one to another.