How Trico's FOG program achieved 100% compliance while streamlining operations
With Shaun Odom, FOG Manager at the TriCo Regional Sewer District
Achieved a 100% compliance rate
Significantly reduced the time spent on admin
Improved real-time visibility into compliance data
Overview
Shaun Odom, the FOG program coordinator at TriCo, was juggling inspections, pump-out tracking, and communication for 192 facilities—all with tools that felt like they belonged to another era. Between handwritten notes and Excel spreadsheets, staying on top of compliance was a daily struggle.
“I was spending more time managing the paperwork than the program,” Shaun recalls. When he came across SwiftComply, it felt like the right fit—not just for fixing the immediate issues, but for building something better long-term.
Challenges
Before SwiftComply, Shaun relied on a mix of handwritten notes, Excel sheets, and time-intensive follow-ups to manage TriCo’s FOG compliance program. The process was anything but simple.
Tracking quarterly inspections required sorting spreadsheets, printing schedules, and consolidating information from multiple sources.
Without a centralized system for real-time tracking, staying on top of non-compliant facilities and deadlines was a constant challenge. Shaun’s previous software simply couldn’t keep up with the demands of his program.
Goals
Shaun’s primary goals were clear: reduce manual tasks, improve data accuracy, and enhance communication with TriCo’s facilities.
But Shaun wasn’t just thinking about his day-to-day challenges. He envisioned a bigger picture—one where every stakeholder, from haulers to facilities, operated in sync.
By finding the right solution, Shaun hoped to shift his focus from chasing paperwork to building a more efficient and collaborative compliance program.
Solution
SwiftComply FOG provided Shaun with the tools he needed to transform TriCo’s FOG compliance program. Automated reminders, real-time data tracking, and a centralized platform streamlined the way he managed inspections and communications.
The customer portal allowed haulers to enter pump-out data directly into the system, eliminating the need for Shaun to manually review submissions. SwiftComply’s built-in compliance checks and validation rules ensured reports met regulatory standards, giving Shaun the confidence that his program was always on track.
With a unified system in place, Shaun could monitor compliance status across all facilities without juggling multiple tools or relying on manual updates.
Implementation & Support
The onboarding process and ongoing support from the SwiftComply team played a key role in Shaun’s success. He appreciated their responsiveness and how quickly they addressed any challenges that arose.
The structured implementation process made it easy for Shaun to integrate SwiftComply into his workflow. Whenever adjustments were needed, the team quickly implemented them, allowing Shaun to fully leverage the platform’s capabilities without missing a beat.
Results
Since adopting SwiftComply, Shaun has transformed TriCo’s approach to FOG compliance. Automation of data entry and real-time tracking has saved him countless hours each week, allowing him to focus more on inspections, public awareness, and community education.
By prompting timely data submissions, SwiftComply has made compliance more straightforward, reducing the risk of non-compliance penalties and enhancing accountability among facilities. Additionally, the shift from paper-based processes to digital reporting has supported TriCo’s sustainability goals, cutting down on waste and aligning operations with environmentally friendly practices.
The SwiftComply team even awarded Shaun a certificate for reaching 100% compliance, a milestone that reflected not just his hard work, but the power of a well-managed program.
Conclusion
SwiftComply has been a game-changer for Shaun and TriCo’s FOG compliance program. By automating data entry, streamlining communication, and providing secure, cloud-based data management, Shaun can now manage compliance more effectively across all 192 facilities.
With less time spent on administrative tasks, Shaun has shifted his focus to inspections and public engagement, elevating TriCo’s operational efficiency and driving greater accountability in the community.
