CCCPH Compliance with SwiftComply Backflow

Executive Summary

California’s Cross-Connection Control Policy Handbook (CCCPH) sets a high bar for public water systems. It demands rigorous hazard assessments, precise test result tracking, strict certification management, and complete documentation.

For many utilities, meeting those standards with paper-based or manual tools creates unnecessary risk and consumes valuable staff time. Administrative work piles up; visibility fades; and even well-run programs can slip out of step with the handbook’s requirements.

SwiftComply Backflow brings all those moving parts together in one digital system. The platform automates critical workflows – from communications to validating test results – helping utilities cut administrative time by as much as 70% and maintain compliance rates above 95%.

With full visibility into every assessment, certification, and communication, you can shift from chasing paperwork to focusing on what matters most: protecting public health and maintaining regulatory confidence.

How Does SwiftComply Support CCCPH Compliance?

CCCPH compliance rests on three core functions: understanding system risks, verifying protection through testing, and maintaining clear communication with everyone involved.

From working alongside utilities across California, we’ve seen these elements are easiest to manage when they operate as one connected process.

SwiftComply brings them together in one digital workflow that keeps every part of your program connected, consistent, and running smoothly.

Comprehensive Hazard Assessment Management

Manage both initial and follow-up hazard assessments in one place, so you can stay organized and never miss a deadline.

  • Initial & Follow-Up: Track and plan for hazard assessments with automated due dates, ensuring no assessments are missed.
  • Flexible Entry: Internal staff can enter results directly, while external users can submit them via the portal for manual or automatic review.
  • Customizable Forms: Tailor assessment forms to your specific needs and CCCPH requirements.
  • Lifetime Records: Records stored for the duration of active service, exceeding state requirements.

Electronic Test Result Collection & Automated Validation

Collect, verify, and organize test results automatically, so you can spend less time on manual checks and more time on program oversight.

  • Intelligent Validation: Instantly verify submitted results against your configured standards, reducing review time by 85%.
  • Proactive Compliance: Automatic due date tracking ensures annual testing requirements are always met.
  • Detailed Logging: Record repairs, replacements, and installations in one centralized system.

Powerful Communication Engine

Keep your customers informed and your outreach consistent without adding to your workload.

  • Multi-Channel Outreach: Automated letters, postcards, and emails keep customers informed.
  • Smart Reminders: Configurable notice schedules for upcoming, due, and overdue requirements.
  • Educational Campaigns: Create custom templates for public education initiatives.

Certification & Equipment Management

Stay confident that every tester and every test kit in your program is current and compliant.

  • Certification Tracking: Track certifications and prevent expired testers from submitting results.
  • Credential Alerts: Automatic expiration reminders keep your tester network compliant.
  • Test Kit Management: Track test kit details, calibration dates, and supporting documentation to ensure accurate and up-to-date records.

Specialized Device Tracking

Keep all device types visible and documented within a single system.

  • Air Gaps (AGs): Record installation details and attach plans.
  • Non-Testable Devices: Maintain records for non-testable backflow preventers.
  • Swivel-ell Assemblies: Track via custom fields linked to RP assemblies.

Repair & Replacement Enforcement

Follow up on failures to close the loop faster and maintain program compliance.

  • Failure Follow-Up: Generate reports and notices to ensure failed assemblies are repaired or replaced within 30 days.

How Does SwiftComply Align with the 10 Elements of a CCC Program?

SwiftComply supports all of the elements that form the foundation of an effective CCC program with tools designed for accuracy, visibility, and control.

Element 1: Operating Rules or Ordinances

SwiftComply acts as your enforcement engine by automatically validating submissions against your adopted rules and triggering communications on the right dates.

Element 2: Program Coordinator 🤝 Enablement, not replacement

You bring the expertise; SwiftComply amplifies it with dashboards, automated reporting, and streamlined workflows, enabling one coordinator to manage what used to take a team.

Element 3: Hazard Assessments ✅ End-to-end management

Handle the full lifecycle from initial survey through ongoing monitoring, with detailed records and retention that go beyond CCCPH requirements.

Element 4: Backflow Prevention ✅ Tracking and enforcement

Manage every backflow preventer and air gap from installation to retirement, while automated monitoring keeps compliance on track.

Element 5: Certified Testers and Specialists ✅ Comprehensive oversight

Track certifications with automatic validation and expiration management, and monitor test kit calibration to ensure qualified testing.

Element 6: Assembly Testing ✅ Automated workflow

Streamline test submission, validation, and tracking, reducing processing time by 85% and helping you maintain 100% compliance with testing frequencies.

Element 7: Recordkeeping ✅ Digital by default

Cloud-based records exceed CCCPH retention requirements and give you instant access to any record, any time.

Element 8: Backflow Incident Reporting 🤝 Complement today, expand tomorrow

Log incidents now using custom fields and notes. A purpose-built incident reporting feature is planned for a future update.

Element 9: Public Outreach ✅ Built-in communications

Use professional, multi-channel tools with customizable templates and targeted campaigns to keep customers informed.

Element 10: Local Coordination 🤝 Secure collaboration

Provide partner agencies with read-only access for seamless coordination, maintaining data security while improving transparency.

Note: SwiftComply is continuously enhanced in response to regulatory changes and customer feedback. Capabilities reflect the current platform as of October 2025, with roadmap items subject to change based on development priorities.

Complementary Tools and Best Practices

SwiftComply compliments the systems you already use. In a few areas, external tools can complement our platform and strengthen your overall program. Here’s what’s worked well for other utilities across California.

Document Management Integration

SwiftComply is built for managing operational data, but many utilities prefer to store static documents—like CCC Plans and contracts—in their existing document management systems.

Best Practice: Many utilities use SharePoint or similar systems for static files, while SwiftComply manages all dynamic compliance data. This approach keeps your workflows organized and ensures records are easy to find when you need them.

Incident Management Enhancement

Until the dedicated backflow incident management feature becomes available, many utilities have successfully adapted our existing tools to handle incident tracking.

Best Practice: Create a standardized backflow incident template that captures all state requirements, and store it in SharePoint or a similar platform. Use SwiftComply’s custom fields or notes to flag locations with incident history and maintain full visibility across your system.

Regional Coordination

When multiple agencies are involved, seamless coordination is essential. SwiftComply’s read-only access feature makes collaboration simple and secure.

Best Practice: Provide read-only access to health departments and building inspectors so they can verify compliance without risking unauthorized updates or data exposure.

Why Do Water Systems Choose SwiftComply?

Across California, utilities choose SwiftComply because it delivers measurable results and real-world support built around the state’s unique regulatory environment.

Proven Results

Utilities using SwiftComply see clear, consistent improvements in program performance.

California-Focused Development

SwiftComply evolves alongside the programs we support.. We collaborate with utilities across California to ensure the platform always meets local regulatory and operational requirements.

  • Regular updates aligned with California regulations
  • An active community of California users who help shape feature development
  • A CA-NV AWWA-certified specialist on our product team

Support That Understands the Stakes

You’re supported by a team that understands both the technology and the policy requirements that define your program.

  • A dedicated implementation team familiar with CCCPH standards
  • Ongoing training and best practice sharing
  • Direct access to compliance experts when you need them

Ready to Strengthen Your CCC Program?

SwiftComply doesn’t just help you meet CCCPH requirements. It helps your entire cross-connection control program run more efficiently. Our platform turns day-to-day compliance into a proactive system that improves public safety while reducing administrative burden.

Next Steps

Contact us today to learn how SwiftComply can support your program’s compliance needs.