The data analyst who helped rebuild Waco’s stormwater program after a citywide restructure
Matthew Gonzales joined Waco's team mid-restructure and used his analytics background to design a program that could keep pace with a changing operation.
How more targeted communication took Park City’s backflow compliance to 94%
Christine Williams built a compliance program on the belief that when customers understand what's being asked of them, compliance follows.
The FOG program rebuild that gave Gresham the foundations it needed
When Gresham's lead FOG inspector left, two interim leads stepped in and built a stronger program than the one they inherited.
How Lakehurst Water hit 96% compliance with a first-time backflow team
Lakehurst Water had never managed their backflow program in-house. Within a year they moved off paper and grew compliance to 96%.
How Anaheim manages 12,000 backflow devices with a team of one
When Nick Lopez left Burbank for Anaheim, the number of backflow devices he was responsible for nearly tripled overnight.
How the City of Kyle ditched paper and doubled its inspection volume
Kathy Roecker built Kyle's stormwater program from scratch while keeping pace with one of Texas's fastest-growing cities.